Remakes will be processed free of charge. CR Labs may request an original invoice number, date, patient reference, remake order details, reason for return and original lenses.
Coating warranty
Covers manufacturing faults including crazing, peeling and cracking from date of purchase.
The replacement lenses will have no changes in the design, RX, PDs, height, and corridor.
No credit or refund will be issued.
Satin UV, True Blue, Satin Mirror Coating
Satin UV, True Blue, SatinMirror Coating is covered by a 2-year manufacturer’s warranty.
Hard coat is covered by a12-month manufacturer’s warranty.
Satin UV, True Blue, Satin Mirror Coating
1-month patient satisfaction warranty
If, within the first month from purchase, your customer is not satisfied with the Satin+coating, lenses can be replaced with hard coat lenses only, free of charge.
1-year scratch warranty – (1 time only)
If, in the first year from purchase, your customer accidentally scratches their Satin+ coated lenses, these can be replaced, free of charge.
3-year manufacturer coating warranty.
Tints
Changes to colour density and remakes based on colour change of mind are at own cost.
Tinted lens fatigue and patient non-satisfaction is not covered under warranty.
Match tinting will be undertaken to best possible outcome based on material and treatments, which may influence the end-product.
Progressive and near-progressive lens warranty
3-month design warranty that covers 1 remake for any design, RX, PD, height and corridor alterations.
Non-adaptation: If, in the first 3-months, your patient can not adapt to their freeform lens, CR Labs offers a remake of either one of the following: 1 pair of bifocal or 2 pairs of single vision lenses. No credit or refund will be issued.
Avulux is not covered.
Single vision warranty
3-month design warranty that covers 1 remake for any design, RX, PD and height alterations.
Non-adaptation: If in the first 3-months, your patient can not adapt to their single vision stock or grind lenses, CR Labs offers a remake of 1 pair of single vision lenses. No credit or refund will be issued.
Manufacturer’s warranty:Single vision stock lenses are covered by a 1-month manufacturer’s warranty.Single vision distance lenses are covered by a 3-month manufacturer’s warranty.
Uncut stock and grind lens returns must be within 3-months of original purchase date and in sellable condition in original packaging.
Avulux is not covered.
Staff discounts
Practice owners and optometrists are eligible for only 1 complimentary pair of lenses per year.
Practice staff members are eligible for a 40% discount on lenses.
Staff discounts exclude Avulux products.
Avulux - Terms & Conditions
Avulux loan kit CR Labs highly recommends the purchase of a loan kit (fitover or trial kit) for patients to experience Avulux prior to purchasing as no refund or credit will be issued based on consumer satisfaction.
Avulux multifocal warrantyCovers only 1 remake at 50% of the remake cost to the practice for either design, rx, PD, height alterations or non-adaptation.
Applies to progressive and occupational lens designs ONLY that were purchased within 3 months from date of original purchase.
Avulux single vision remakeAll Rx grind single vision and plano stock single vision are not covered for any design, Rx, PD or height alterations remake.
Manufacture fault Avulux lenses are covered by a 6 month remake warranty only for manufacturing faults of crazing, peeling and cracking from date of original purchase.
CR Labs highly recommends all Avulux lenses are edged and fitted in our lab. All lenses that are not edged and fitted in our lab are done at the practice’s own risk and any resulting damages will not be covered under warranty.
No refund, credit and discounts apply to the Avulux product.
Avulux terms and conditions and pricing are subject to change without notice.
