CR Labs - Terms & Conditions

General information

  • Standard payment terms are strictly 28 days from statement date.
  • All prices are quoted as per lens unless stated otherwise.
  • Terms and conditions and prices are subject to change without notice.
  • Refer to www.crlabs.au for up-to-date details.

How to apply for a fuss free warranty

  • Remakes will be processed free of charge. CR Labs may request an original invoice number, date, patient reference, remake order details, reason for return and original lenses.

Coating warranty

  • Covers manufacturing faults including crazing, peeling and cracking from date of purchase.
  • The replacement lenses will have no changes in the design, RX, PDs, height, and corridor.
  • No credit or refund will be issued.

Satin UV, True Blue, Satin Mirror Coating

  • Satin UV, True Blue, SatinMirror Coating is covered by a 2-year manufacturer’s warranty.
  • Hard coat is covered by a12-month manufacturer’s warranty.

Satin UV, True Blue, Satin Mirror Coating

  • 1-month patient satisfaction warranty
    • If, within the first month from purchase, your customer is not satisfied with the Satin+coating, lenses can be replaced with hard coat lenses only, free of charge.
  •  1-year scratch warranty – (1 time only)
    • If, in the first year from purchase, your customer accidentally scratches their Satin+ coated lenses, these can be replaced, free of charge.
  •  3-year manufacturer coating warranty.

Tints

  • Changes to colour density and remakes based on colour change of mind are at own cost.
  • Tinted lens fatigue and patient non-satisfaction is not covered under warranty.
  • Match tinting will be undertaken to best possible outcome based on material and treatments, which may influence the end-product.

Progressive and near-progressive lens warranty

  • 3-month design warranty that covers 1 remake for any design, RX, PD, height and corridor alterations.
  • Non-adaptation: If, in the first 3-months, your patient can not adapt to their freeform lens, CR Labs offers a remake of either one of the following: 1 pair of bifocal or 2 pairs of single vision lenses. No credit or refund will be issued.
  • Avulux is not covered.

Single vision warranty

  • 3-month design warranty that covers 1 remake for any design, RX, PD and height alterations.
  • Non-adaptation: If in the first 3-months, your patient can not adapt to their single vision stock or grind lenses, CR Labs offers a remake of 1 pair of single vision lenses. No credit or refund will be issued.
  • Manufacturer’s warranty:Single vision stock lenses are covered by a 1-month manufacturer’s warranty.Single vision distance lenses are covered by a 3-month manufacturer’s warranty.
  • Uncut stock and grind lens returns must be within 3-months of original purchase date and in sellable condition in original packaging.
  • Avulux is not covered.

Staff discounts

  • Practice owners and optometrists are eligible for only 1 complimentary pair of lenses per year.
  • Practice staff members are eligible for a 40% discount on lenses.
  • Staff discounts exclude Avulux products.

Avulux - Terms & Conditions

  • Avulux loan kit CR Labs highly recommends the purchase of a loan kit ​(fitover or trial kit) for patients to experience Avulux prior to ​purchasing as no refund or credit will be issued based on ​consumer satisfaction.
  • Avulux multifocal warrantyCovers only 1 remake at 50% of the remake cost to the ​practice for either design, rx, PD, height alterations or non-​adaptation.
  • Applies to progressive and occupational lens designs ​ONLY that were purchased within 3 months from date of ​original purchase.
  • Avulux single vision remakeAll Rx grind single vision and plano stock single vision are ​not covered for any design, Rx, PD or height alterations ​remake.
  • Manufacture fault Avulux lenses are covered by a 6 month remake warranty ​only for manufacturing faults of crazing, peeling and ​cracking from date of original purchase.
  • CR Labs highly recommends all Avulux lenses are edged ​and fitted in our lab. All lenses that are not edged and fitted ​in our lab are done at the practice’s own risk and any ​resulting damages will not be covered under warranty.
  • No refund, credit and discounts apply to the Avulux product.
  • Avulux terms and conditions and pricing are subject to change ​without notice.